The tactics of IT Support Scammers.
IT Support Scammers have found green pastures with the proliferation of the internet, with clever Search Engine optimization techniques, attractive websites, shady business techniques, and deceiving marketing they’ve been able to exploit the residential IT support market for the last years.
It’s hard to find someone who was hasn’t fallen prey to technical support scammers at one point or another, even if one gets off the deal at the last minute before handing out the credit information these online technical support scammers are pretty good into tricking people.
I decided to write this article to help computer users, especially residential users, identify technical support scammers and stop them on their onset, saving yourself time, an aggravation, frustration, and money. The technical support scammers target the home\residential user community
Let me start by saying that the following traits are the compilation and common denominators I’ve heard from residential users’ experience. I have technical support business in Northern NJ and I have heard hundreds of horror technical support stories and online scammers from customers, I put the most common traits together hoping that it will help other users identify those online technical support scammers before it’s too late.
With that being said here we go:
They misrepresent themselves: Something I find fascinating is that when you talk to those guys they tell you flat out that they are Microsoft, Apple, Dell, HP, Intel support or any other legitimate technical company you are trying to contact. They misrepresent themselves as being the company you are looking for even when they have no real business association with them. You ask: How do you know if you dealing with the right company? Double check the telephone number you are calling, if you found it online visit the website listed with the telephone number to make sure it is what you are looking for.
They use fear tactics, are pushy, and coerce you into fixing the issue right away with them or else..: these guys use very aggressive selling techniques, they are very notorious for using “technical fear” as a way of selling their products. They may tell you your passwords have been compromised, they run a fake program on your pc and tell you that your system infected is virus infected or that hackers have been trying to break into your system and that you need to have them fix it for you right away. If you feel you’re being pressure into doing something that doesn’t feel right then it may wise to follow your instinct.
They prey on people who are not technically savvy: Most of the computer scams are directed at home consumers. It’s fair to say that mostly every household has a desktop or laptop computer and that most residential users are not technically savvy to solve some computer issues. These scammer spend millions in advertisement to reach out to home consumers, especially the elderly, with the sole purpose of taking advantage of them.
They try to sell unnecessary services and software: I’ve heard this from countless many people, the user may have a simple technical issue, let’s say the screen icons are too small because the resolution was changed. Well, the so called techs see the problem and comes up with a magical story of how everything is wrong with your device telling that the only logical way to deal with it is by buying more of their services.
They want to lock you in a yearly contracts: They are very aggressive about this, not that a support maintenance contract does not make sense in certain circumstances with the right support company but they do it before fixing the issue and after telling you your system has problems that don’t really exist, beware of this type of tactics.
They are based overseas: Most of this scammers are based overseas, they invest heavily on marketing and search engine optimization to come up on the first search engine result page and appear as if they are local companies. I’m not suggesting that all companies based abroad are scammers but it’s easier for scammers to escape the law or to regroup if they are shut down when they are overseas. An extra thought concerning this point is that most of the time these companies exploit their employees paying them minimum wages on their currency but charging the end users top dollar for their services.
It just doesn’t seem right: Most of the time they’ll give themselves up, be it they are organized, they give you the runarounds, they contradict themselves. Play close attention to those red flags when dealing with those companies.
I hope this was useful to you and that your senses are more alert when contacting a technical support company. I always advise people to contact a technical support company when possible, not that there aren’t bad apples there either but the element of accountability has more weigh on local computer support shops than those guys abroad.
Also, listen to your common sense if something does not feel right when dealing with those companies, especially before giving out your credit card information. After all, they will not do something to fix a technical issue that can’t be done by someone else.
About JDTech: we are an IT Managed Service provider company servicing Northern NJ and NYC area. Our customers are small organizations in need of reliable, efficient, and cost effective technical solutions for their organizations. We offer fortune 100 grade IT support services to organizations at a small business price, although we specialized on business support we also support home users\residential users with their technical issues.